Privacy Policy
Last Updated: Jan 13, 2026
Luminex Immigration and Refugee Services Inc. is committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the College of Immigration and Citizenship Consultants (CICC) Code of Professional Conduct.
This Privacy Policy explains how personal information is collected, used, stored, and protected.
- About Us
Luminex Immigration is operated by:
Gagandeep Kaur Bains (RCIC-IRB)
CICC Licence Number: R1053980
Registered Canadian Immigration Consultant - Information We Collect
We may collect personal information including, but not limited to:
- Name, contact details (email, phone number, country of residence)
- Immigration-related background information (education, work experience, language proficiency)
- Information submitted through preliminary assessment or intake forms
- Communications sent to us via email, website forms, or consultations
We do not collect sensitive personal identifiers (such as SIN numbers or passport copies) at the preliminary assessment stage .
- Purpose of Collection
Personal information is collected only for legitimate and identified purposes, including:
- Conducting preliminary immigration assessments
- Determining whether our services may be appropriate for your situation
- Communicating with you regarding your inquiry or potential services
- Complying with professional and legal obligations under the CICC Code of Professional Conduct
Personal information is not used for marketing purposes without consent.
- Consent
By submitting information through our website or contacting us, you consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy.
- No Consultant-Client Relationship
Submission of information through our website, including preliminary assessment forms, does not create a consultant-client relationship.
Immigration advice or representation is provided only after a written retainer agreement is signed in compliance with CICC requirements.
- Disclosure of Information
Personal information is kept confidential and will not be disclosed to third parties
except:- With your consent
- Where required or permitted by law
- To comply with professional, regulatory, or legal obligations
- Data Storage & Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.
Information is stored securely and access is limited to authorized personnel only.
- Retention of Information
Personal information is retained only as long as necessary to fulfill the identified purposes or to meet legal and professional record-keeping obligations under CICC regulations.
- Access & Correction
You have the right to request access to your personal information and to request corrections if the
information is inaccurate or incomplete.Requests may be submitted in writing using the contact details below.
- Contact Information
For questions, concerns, or requests related to privacy, please contact:
Gagandeep Kaur Bains (RCIC-IRB)
Luminex Immigration and Refugee Services Inc.
Email: consult@lumineximmigration.com - Accuracy of Information
I confirm that the information I have provided is accurate and complete to the best of my knowledge.
- Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
